Thermaltech Systems Inc.

Top Frequently Asked Questions



Do you sell directly to retail customers?

Our products are sold through stocking distributors, dealers, and contractors throughout Canada and the United States of America. If you are interested in purchasing our products, please visit our Dealer Page or feel free to contact us so that we can help locate a dealer in your area.

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Are your products certified to CSA, UL and SRCC standards?

We make an effort to ensure that all of our products have been certified to CSA (Canadian Standards Association) and UL (Underwriters Laboratories) and SRCC (Solar Rating and Certification Corporation) safety and performance standards. Products listed as new, upcoming or for future release items may not be currently cerrtified, and will indicate an expected date for certification. These products will be made available as samples on a limited basis for testing and display purposes only.

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Do your products qualify for goverment grants / incentives?

Grants are only currently available for professionally installed systems (Do-It-Yourself installations do not qualify). Solar panels distributed by Thermaltech Systems Inc. are currently in testing and once approved will qualify for most grant and incentives in Canada and the USA. Please remember, that in order to qualify for many grants, a home or business energy audit may be required by an independent auditor. Please contact us or your local installer for more information.

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Is solar heating a good investment?

"Environmental benefits aside, the potential cost savings on water heating bills are affected the most by the type of fuel you are using to heat water, and the number of people in the home. If you are heating water for two or more people, and you heat water with electricity or with bottled or natural gas, it could be a great investment for you.

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Why do you have different sizes of evacuated tubes?

By offering a wide range of tubes sizes, we have the ability to better match a collector to your specific application and budget. Standard tubes are 47mm diameter, 1.5m long, and are of double wall construction. The are perfect for small domestic hot water applications for 1 to 2 people in single and multi-unit residential applications. 58mm tubes are also of double-walled construction, but are 1.8m long and larger in diameter. This means that a 58mm tube will produce 50% more heat than a 47mm tube. The 47mm tubes are easier to transport, and are less fragile in handling due to their shorter length. The 70mm solar tubes are single-walled construction. This is more expensive to manufacture, but provides better performance in extremely cold conditions where temperatures can drop below -30 degress Celcius. They also provide approximately 15% higher output when compared against double walled collectors of equal absorber area.

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What is the difference between a single wall and double wall evacuated tube?

The difference relates to the design of the solar tubes. Standard tubes are of double-walled construction (two independant layers of glass with a small space between layes), which is evacuated of air between the inner and outer layers (placed under vacuum). The centre area is open to atmosphere, and contains the heat pipe and absorber plates and is fitted with a removable cap to prevent contaminants (bugs, dust and moisture) from entering the tube. The cap has a port (close fitting hole) which allows for the heat pipe to exit the evacuated tube space.

The single walled tube is a high efficiency deisgn which has only one layer of glass, and is entirely void of air (held under vaccuum). This evacuated space is sealed by a three stage glass-stainless steel-copper weld process which seals the cap and heatpipe to the glass. The primary advantage to the single wall design is in its ability to function in extremely cold temperatures (-50 degrees Celcius). This is due to the extremely high insulating value that the large 70mm evacuated tube space provides. The single walled tube also has other advantages over the double-walled design in that it has much less thermal mass, translating to faster heat up and cool down cycles.back to top

Is there any maintenance required for a solar thermal collector?

Under normal circumstances no maintenance of the system is required. Ensuring that collectors are clean and free of debris such as leaves, debris and droppings. Due to the unique shape and design of evacuated tubes, regular rainfall and wind normally keep the collector sufficiently clean, and therefore requires no maintenance.

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Where shoud a solar thermal collector be placed?

Collectors should be situated on a south facing wall or roof. In fact, anywhere between South-West and South East will give good results. If you are limited to an East-West facing system, then you will need two individual sets of panels to provide the same amount of hot water as a single south-facing roof slope. The most frequent solution to this problem is normally to mount one panel on the east slope and a second panel on the west slope. A special controller is available for East/West facing installations. The panels should be mounted at the angle of your lattitude. For example, at our location in Vancouver, CANADA this is 49 degrees. This is the optimum angle for year round average efficiency. To optimize for winter add 10 to 15 degrees to your latitude, for summer optimization, subtract 10 to 20 degrees from your lattitude. The panels will function properly at an angle anywhere between a 15 and 85 degrees from horizontal. This is actually academic, since a variation of 10 degrees will make very little difference to the output, so most people simply settle for whatever angle their roof slope is. This not only provides for the most cosmetic installation, but also, the extra cost of trying to stand panels off the roof to achieve better efficiency would probably be better spent on purchasing a second panel.

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How fragile are evacuated tubes?

Most concerns relate to impact from falling hailstones and other miscellaneous objects dropped by birds. The evacuated tubes are made from borosilicate glass, which is very durable (also known as pyrex). The tubes are designed to withstand a direct hit from a hailstone up to 25mm in diameter, and are otherwise very resistant to damage. Hailstorms, where the stone size exceeds 20mm are rare, and are likely to cause moderate to severe damage to any object within their path. Most notably people, cars, tile / slate and metal roofs, aluminum siding, and skylights. Virtually all damages that do occur, happen during shipping or by mishandling during installation.

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Can a swimming pool be heated using evacuated tubes?

Pool heating depends on factors such as pool size (length x width), depth, desired temperature, location and anual usage.

As a rule of thumb, we recommend that you start with a solar panel absorber area equivalent to 25% to 35% of the total pool area, but this can be significantly affected by many factors. We strongly recommend the use of a quality pool cover when the pool is not in use, as it dramatically reduces heat loss through evaporation, and during the night. Proper use of a pool cover can reduce annual pool heating cost by up to 50%.

NOTE: A proper heat loss calculation is critical in obtaining an accurate estimate of system performance, and should be completed by a qualified desinger in order to achieve acceptable results.

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Where can I find more information about your products?

Installation manuals, specification sheets, drawings and photgraphs for each product can be downloaded, free of charge via links located in the support are of our site. We strive to make information readily available to our customers, and do our best to keep information accurate, and easy to find.

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How can I pay for my product?

For your convenience we offer both Credit Card, Paypal, and Google Checkout transactions. No matter which way you decide to go, it is always simple and under strict secure transactions protocol! If you'd like to use another payment method, please contact us.

When you purchase your template, the price of the template is the only fee that will be associated with your order. It's that simple!

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How do I contact you?

It's easy to find the answer you are looking for or to get in touch with us! You can:

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If you question is not listed in our FAQ's, please feel free to contact us